On behalf of the team at Qudos Bank, Happy New Year! We hope that 2022 brings you happiness, good health and all the best things life has to offer. We look forward to assisting you with all of your banking needs over the coming year.

2021 year in review

Before we look to the future, I’d like to reflect on the year that was. 2021 proved to be another challenging year with the new variants of the COVID-19 virus spreading across the nation. Lockdowns, daily press conferences and the ‘Toilet Paper Wars’ descended upon us once again, but in true Aussie spirit, we rolled up our sleeves (literally), hit vaccination targets and began enjoying this beautiful country of ours once again.

At Qudos Bank, we want to help our customers reach the many destinations life has to offer. And while 2021 saw holidays put on hold, weddings postponed and grandchildren met through a screen, one thing remained constant: our commitment to supporting our customers achieving their goals.

Our “one team” value has shone through every department at Qudos Bank, and I’m especially appreciative of the dedication and unwavering resilience displayed right across the organisation.

Throughout this period, technology advanced faster than ever before, and our teams continued to evolve our products and systems to remain up to date with the latest technological advancements, ensuring the best possible service for our customers.

We launched multiple new systems to modernise platforms and improve efficiency. We launched our new website, giving our customers a better user experience and making it easier to navigate important information.

The Qudos Bank Mobile App continued to evolve, improving the experience of our customers. Some of the impressive new features added included Secure Mail, Push Notifications, setting account nicknames and a spend tracker tool to help with budgeting. Within the first few months of 2022, we look forward to extending our mobile payments range to include wearable devices from Samsung, Fitbit and Garmin. More information will become available soon, so be sure to keep an eye on our website.

Our commitment to community

Being a customer-owned bank means that our customers and their communities are at the heart of everything we do. We continue to contribute to charity and our community and maintain ethical and environmentally sustainable business practices.

In 2020, as part of our support for bushfire relief, we commenced a relationship with Reforest Now to contribute to large-scale reforestation of Australian rainforests. Since then, we’ve made another $10,000 donation which will help Reforest Now restore and expand a patch of ancient rainforest from pre-clearing times (around 170 years old).

In September, we donated $10,000 to support the work of Foodbank NSW & ACT. We’re proud to support the outstanding work they do to help people in our community. For every $1 donated to Foodbank NSW & ACT, they can provide two meals for people in need. Our donation contributes to 20,000 meals, and we’re very proud to be able to facilitate this.

Foodbank has a footprint in every state and territory across Australia, providing food and grocery relief to more than 815,000 Aussies every month. Foodbank restores hope to people who are struggling by rescuing and sourcing food and groceries from farmers, manufacturers and retailers and distributing them to front line charities around the country to provide to individuals and families in need.

Two awards, two years running

It wouldn’t be a recap of 2021 without mentioning again how immensely proud I am that Qudos Bank was awarded Canstar’s Customer-Owned Bank of the Year and Mozo’s Australia’s Best Large Mutual Bank.

To receive both of these awards for two years running during these challenging times shows our employees’ dedication and passion for providing outstanding products and services to customers.

As a customer-owned bank, we put our customers first. They are the heart of everything we do, and these awards are a true representation of this.

Looking forward

Qudos Bank’s vision is to be the bank our customers value most through offering great retail products through a digital experience that is secure and empowering.

Our yardstick for empowering is based on whether our customers can conduct their banking wherever they are and whatever time of day it is.

We appreciate that it’s a bold strategy and that we have our work cut out for us, but across the organisation, we are passionate and unified in achieving that goal.

Over the course of the next decade, customers can expect an expansion in self-service functionality based on rich customer experiences while maintaining our commitment to friendly and efficient customer service and great products and services.

I want to thank all our employees, management, and directors for their dedication, ingenuity, and spirit. To our customers, we thank you for your ongoing support, patience and for valuing our commitment to you. We look forward to continuing to offer exceptional value and great customer service for all your banking needs in 2022 and beyond.