Now you can add your Qudos Bank Visa Debit or Credit Card to Fitbit Pay for an easy way to tap and pay.

Fitbit Pay is an easy way to make purchases anywhere contactless payments are accepted around the globe—right from your wrist, no phone or wallet necessary..

 

Easy to use

Fitbit Pay is the most convenient way to pay—Simply hold your Fitbit watch by a contactless payment terminal and authorize your purchase.

 

Secure payments

Fitbit Pay uses industry-standard tokenization to help keep each transaction private. Plus, your card number is never stored by Fitbit, so you can pay without worry. For your safety, every Fitbit Pay transaction is covered by Qudos Bank fraud protection and your PIN code is required before making purchases.

 

Simple

Use Fitbit Pay anywhere that accepts contactless payments. Simply link your Qudos Bank card to your Fitbit device.

Getting started is simple

Fitbit Watch with Qudos Bank Card on screen

To get started, download the latest version of the Fitbit app on your smartphone and make sure your Fitbit watch or tracker is charged.

Compatible with iOS and Android smartphones for setup. Once a card is loaded and activated, you can leave your phone at home.

Adding your card

Once you’ve installed the Fitbit app onto your iOS or Android mobile you can add your Qudos Mastercard and Visa debit or credit cards to Fitbit Pay.

  1. With your Fitbit wearable nearby, tap on your Fitbit device image from the Fitbit app dashboard
  2. Next, tap on the ‘Wallet’ tile and follow the on-screen instructions to add your debit or credit card details. If you’re setting up Fitbit Pay for the first time, you’ll be prompted to set a 4-digit PIN code for your wearable (if you haven’t already done so)
  3. After you accept the terms and conditions, you will need to verify via SMS. We’ll send you an SMS with a unique code to enter in the Fitbit app.

Once your card has been activated, you’ve reached the finish line. You can now make contactless payments by simply holding the Fitbit wearable near the terminal

Making Payments using Fitbit Pay

Hold your Fitbit near the terminal. You’ll see a green tick to confirm when your payment has gone through.

Further information on Fitbit Pay can be found on the following pages:

For issues with your Fitbit device or Fitbit app, please contact Fitbit.

 

Frequently Asked Questions

For more related frequently asked questions, visit our FAQs page.

Fitbit Pay is a secure and easy-to-use mobile payment service which is designed to make purchases anywhere contactless payments are accepted.

All Qudos Bank credit cards and Visa debit cards which support contactless payments are eligible to be added to Fitbit Pay.

Fitbit Pay can be more secure than using a physical card. A unique Device Account Number is securely stored on a chip in the device so payment can be made without any card information having to be shared with the retailer.

When you set up Fitbit Pay, you’ll have to establish an authentication method to authorise payments using a Fitbit 4-digit PIN code. Ensure you choose a PIN which is secure and not easy for someone else to guess. We suggest setting a different PIN to your physical card PIN.

To learn about how we protect you visit, https://www.qudosbank.com.au/support/fraud-security/how-we-protect-you/

Fitbit Pay works with Fitbit Charge 4, Fitbit Charge 5, Fitbit Ionic, Fitbit Sense, Fitbit Versa 2, Fitbit Versa 3, and editions of Fitbit Charge 3 and Fitbit Versa that contain an NFC chip. View more information on compatible devices here.

Use Fitbit Pay to make purchases at any store that accepts contactless payments or pay for public transport on participating transit systems. To determine if the store accepts Fitbit Pay, look for the symbol below on the payment terminal:

Tap and Pay symbol

Yes, you can add the same card to more than one device.

Fitbit Pay will work in all countries where contactless payments are accepted, as long as your Fitbit Pay has been set up in Australia. We recommend you take your plastic card as a backup, as not all merchants in all countries may support contactless payments.

Please note, EFTPOS is not accepted internationally, so we recommend using your VISA as your payment option when you are travelling overseas or making international transactions.

If you make a transaction of over $100 you might be prompted to enter your physical card PIN at the contactless terminal. If a PIN code is required to authorise a refund, you will need to enter your physical card PIN at the terminal.

No. You don't need an internet connection to use Fitbit Pay in stores.

No, you don’t need to have your phone nearby to use Fitbit Pay. Once the smart watch is setup, payments can be made directly from the smart watch, provided you have entered your Fitbit 4-digit PIN code every 24 hours, or when you put the smart watch on.

Via the Fitbit Wallet section of the Fitbit app

You can remove or suspend the card added to the smart watch using the Wallet section of the Fitbit app. You can still make payments using your physical card. No-one else can use your smart watch to make a payment without first entering your Fitbit 4-digit PIN code.

Via the Fitbit Website

If you have also lost your mobile phone, you can log into your fitbit.com dashboard on a computer to delete any cards added to Fitbit Pay.

If you are having trouble removing your card, you should contact us on 1300 747 747 to request that your card be disabled for use with Fitbit Pay

To remove your card from your Fitbit Device:

  1. Go to the Fitbit app on your mobile and from the dashboard tap on the Account icon.
  2. Tap on the Fitbit watch device image.
  3. Tap on the Wallet tile.
  4. Find the card to be deleted. Tap Remove Card. The card is removed from Fitbit Pay.

Remember, when you delete a card from Fitbit Pay, your physical card will remain active. If you want to cancel your card, you should cancel your card in the mobile app or within online banking or contact us on 1300 747 747.

Reset the PIN code for your watch or tracker in the Fitbit app.

To reset your PIN code:

  1. On Fitbit app dashboard, tap your profile.
  2. Tap your watch or tracker tile.
  3. Tap Device Lock.
  4. Find the option to reset your PIN code and then follow the onscreen instructions.

How can we help?

Footnotes:

Google Pay Terms and Conditions apply.

The advice on this website has been prepared without considering your objectives, financial situation or needs. Because of that, you should, before acting on the advice, consider its appropriateness to your circumstances. Please consider the Terms and Conditions for Savings Accounts and Payment Service applicable to Visa Debit cards. Please consider our Financial Services Guide. Credit Card applications are subject to credit approval. Full terms and conditions will be included in our loan offer. Fees and charges apply.

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